Shipping & Returns

Exchange/Returns

Please ensure that all items are still in its original condition(unwashed/unworn/all tags attached) and tags have not been previously removed.

Please return the items WITHIN 14 DAYS of receiving your order to the address below and include the return/exchange slip with your return:
THE BEAR CLUB AU
81 BYNG ROAD,
BIRKDALE, QLD, 4159
AUSTRALIA

♡ Once we have received and processed your return, we will provide you a refund within 2-5 business days. The refund WILL NOT INCLUDE THE SHIPPING COSTS.

♡ PLEASE NOTE: All customers are responsible for ALL shipping costs (unless reasons for return is due to faulty/damaged product). ORIGINAL SHIPPING COSTS WILL NOT BE REFUNDED.

♡ All sale, clearance and bespoke items are not eligible for return or exchange.

We highly advise that your exchange/return parcel is sent with a trackable service as we are unable to guarantee that we will receive the parcel back. We DO NOT take any responsibility for lost items in transit.

♡ Items which are outside of our 14 day return period cannot be returned. If you have any further queries, please contact our team.

♡ Please be mindful that we are a small business. If you have any questions or queries, please contact us via email - thebearclubau@gmail.com.