Product questions
What sizes are available in your harnesses?
All of our adjustable harnesses are available in sizes XX Small, X Small, Small, Medium, Large and X Large.
Our big size range adheres for all tiny and big dogs and cats!
We recommend referring to the size chart before making a purchase to avoid any complications.
What are your adjustable harnesses made out of?
All our adjustable harnesses are designed with a breathable mesh material to wear anywhere and everywhere. We wanted to incorporate a quick drying material for those hot days at the beach and rough plays at the park!
For extra security, we have added The Bear Club branded buckle. Black D Ring for lead attachment or restraints.
What size are available in your collars?
All of our adjustable harnesses are available in sizes X Small, Small, Medium and Large!
Our collar size range adheres for all tiny and big dogs and cats!
We recommend referring to the size chart before making a purchase to avoid any complications.
What are your collars made out of?
Our collars are made out of polyester and soft neoprene for cushion & comfort around your pups neck.
They are a one of a kind with 4-point lock system added for security and safety.
It has a comfort neoprene padding for extra comfort and quick-dry features. The durable, printed polyester webbing strap in 4 different sizes. All of our collars have black D-Ring for leash attachment.
Is The Bear Necessities Bag purchased with a strap?
Yes! When you purchase THe Bear Necessities Bag, you are purchasing a set which is the satchel and strap.
If you would like to purchase more individual straps, we do sell them separately!
Shipping questions
Do you have a click & collect option?
Unfortunately, we have disabled our click and collection option in Brisbane due to COVID-19.
We will open this option again soon!
Do you ship worldwide?
YES! We do offer worldwide shipping.
We love seeing The Bear Club go worldwide. All international customers are able to make a purchase with us.
Please be mindful that we do not/cannot DO NOT offer free international shipping. Australia Post requires custom/import fees.
Orders
When will my order be dispatched?
Please allow 1-6+ business days for domestic orders to be dispatched and allow up to 8-12 business days for international orders to be dispatched.
Please allow an additional 5-12 business days for order to be dispatched during a sale & new launch period.
How do I organise an exchange/return?
You can find all the information to organise an exchange/return here
Please ensure that all items are still in its original condition(unwashed/unworn/all tags attached) and tags have not been previously removed.
I forgot to add a discount code
We're all for saving money when you shop. But unfortunately, discount codes cannot be applied after the order is confirmed and paid for. Please make sure the discount code has been applied to your order prior to checking out.
You can always make another purchase and add that cheeky discount code!
I am missing an item(s) in my order
Aw no! We're sorry we made this mistake.
If your order is missing an item, please get in contact via email at thebearclubau@gmail.com with your order number, a photo of all the item(s) you have received and the name of the missing item(s).
I haven't received my confirmation order yet
A confirmation email will be sent to the email address provided after placing your order.
Please make sure to check your junk/spam folders for your confirmation email or tracking email.
If you think you may have entered your email address incorrectly please email us at thebearclubau@gmail.com
I haven't received my tracking order yet
Please allow 1-3 business days for your order to be processed in the office before receiving your tracking number.
We are a small business and are working as hard as we can, to ensure we get all of these orders out the door as fast as possible!
You will receive a shipment confirmation once your parcel has left us, we appreciate your patience!